Dr Chin Ong
Liverpool Business School
Faculty of Business and Law
Email: C.E.Ong@ljmu.ac.uk
Dr Chin Eang Ong - Google Scholar
Dr Chin Eang Ong - ResearchGate
ORCID
Dr Chin Eang Ong is a Senior Lecturer at Liverpool Business School (LBS) at Liverpool John Moores University and a passionate researcher about Digital Business.
Dr Chin has had a long career in teaching and learning, and research. Prior to coming to Liverpool John Moores University, Chin has had extensive experience in teaching and research in Australia and Malaysia, working at RMIT University Melbourne and Monash University Malaysia.
Chin completed his PhD in Digital Business from RMIT Melbourne, Australia. His research interests lie in the area of digital business, social media analytics and blockchain. Chin is also passionate about teaching and learning, and he has taught Business IT and Supply Chain, Digital Transformation and Digital Business landscape.
Degrees
RMIT University, Australia, PhD
RMIT University, Australia, MBus IT
Monash University, Australia, PgCert Higher Education
RMIT University, Australia, PGDip Business Systems
RMIT University, Australia, BA Logistics
Certifications
University of Cambridge, United Kingdom, Business Analytics: Decision Making Using Data.
University of Oxford, United Kingdom, Artificial Intelligence Programme
Academic appointments
Senior Lecturer, Liverpool Business School, Liverpool John Moores University, 2021 - present
Lecturer, RMIT University, Melbourne, Australia, 2010 - 2021
Conference publication
Sultana J, Teoh SY, Ong C. 2024. Blockchain Business Value: Insights from Food Supply Chain Use Cases ACIS 2024 Proceedings, Australasian Conference on Information Systems 2024 Publisher Url Public Url
Ong CE, Teh D. 2019. A Study Of Customer Resolution Management: The Influence Of Effective Complaint-Handling Procedures On Consumer Decisions To Shop Online Proceedings of the 27th European Conference on Information Systems (ECIS), 27th European Conference on Information Systems - Information Systems for a Sharing Society, ECIS 2019 Author Url Publisher Url Public Url
ONG CE. 2019. How do FinTech Start-ups Develop Capabilities? Towards a FinTech Capability Model.
Tran T, Deng H, Ong CE. 2018. Critical Factors for the Adoption of Social Sustainability Practices in Vietnamese Handicraft Organizations 2018 IEEE Conference on e-Learning, e-Management and e-Services (IC3e), :122-127 DOI Author Url Publisher Url
Oshodin O, Molla A, Karanasios S, Ong CE. 2017. Is FinTech a Disruption or a New Eco-system? An Exploratory Investigation of Banksr Response to FinTech in Australia Proceeding of Australasian Conference on Information Systems, :1-11
Ong CE, Chan C. 2016. The influence of merchant reputation on consumer decisions to shop online
Oshodin O, Molla A, Ong CE. 2016. An information systems perspective on digital currencies: A systematic literature review
Ong CE. 2015. The Types of Redress Procedures in Business-To-Consumer (B2C) E-Commerce.
Ong CE, Chan C. 2014. How complaint handling procedures influence consumer decisions to shop online? Bled eConference, :22-22
Ong C. 2013. The role of redress in consumer online purchasing
Ong CE, Sarkar P, Chan C. 2011. The Role of Redress in B2C E-Business: An Exploratory Study of Consumer Perceptions. Bled eConference, :23-23
Ong CE, Sarkar P, Chan C. 2011. The Role of Redress in B2C E-Business: An Exploratory Study of Consumer Perceptions Wickramasinghe N, Lechner U, Pucihar A, Gricar J, Babnik M. 24TH BLED ECONFERENCE: EFUTURE: CREATING SOLUTIONS FOR THE INDIVIDUAL, ORGANISATIONS AND SOCIETY, 24th Bled Conference - eFuture: Creating Solutions for the Individual, Organisations and Society :530-545 Author Url
Ong CE, Singh M. 2009. The role of redress in B2C e-business BLED 2009 Proceedings, :6-6
Ong CE, Singh M. 2009. The Role of Redress in B2C E-Business Swatman P. 22ND BLED ECONFERENCE-EENABLEMENT: FACILITATING AN OPEN, EFFECTIVE AND REPRESENTATIVE ESOCIETY, 22nd Bled eConference eEnablement - Facilitating an Open, Effective and Representative eSociety :607-622 Author Url
Eang C. 2005. Means of redress in business-to-consumer E-commerce environment 27th International Conference on Information Technology Interfaces, 2005., :444-453 DOI
Eang C. 2005. Means of redress in business-to-consumer e-commerce environment Luzar VL, Dobric VH. ITI 2005: PROCEEDINGS OF THE 27TH INTERNATIONAL CONFERENCE ON INFORMATION TECHNOLOGY INTERFACES, 27th International Conference on InformationTechnology Interfaces :471-480 DOI Author Url Publisher Url
Ong CE. 2004. Jurisdiction in B 2 C E-Commerce Redress ICEIS 2004: Software Agents and Internet Computing, 14
Ong CE. 2003. B2C e-commerce trust in redress mechanism (cross border issues) Informing Science, 46
Eang OC. Jurisdiction in B2C e-commerce redress in the European Community Journal of Electronic Commerce in Organizations (JECO), 3 :75-87 DOI Publisher Url
Internet publication
Jackson V, Ong C, Kayas O. 2024. Introducing immersive virtual reality into an MSc Management programme Publisher Url Public Url
Journal article
Tran THU, Lau KH, Ong CE. 2023. Mediating role of internationalization readiness in the adoption of social sustainability practices: Evidence from Vietnamese handicraft companies Business Strategy and Development, DOI Publisher Url Public Url
Tran THU, Lau KH, Ong CE. 2021. Adoption of social sustainability practices in an emerging economy: Insights from Vietnamese handicraft organizations Sustainable Production and Consumption, 28 :1204-1215 DOI Author Url Publisher Url Public Url
Teh D, Khan T, Corbitt B, Ong CE. 2020. Sustainability strategy and blockchain-enabled life cycle assessment: a focus on materials industry Environment Systems and Decisions, 40 :605-622 DOI Publisher Url Public Url
Ong CE, Teh D. 2016. Redress procedures expected by consumers during a business-to-consumer e-commerce dispute Electronic Commerce Research and Applications, 17 :150-160 DOI Author Url Publisher Url Public Url
Ong CE, Teh D. 2016. WITHDRAWN: Redress procedures expected by consumers during an B2C e-commerce dispute Electronic Commerce Research and Applications, DOI Publisher Url
Chapters
Sood H, Ong CE. 2022. Revisiting Job Rotation and Stress Handbook of Research on the Complexities and Strategies of Occupational Stress :300-322 DOI Publisher Url
Eang OC. 2007. Jurisdiction in B2C E-Commerce Dispute within European Union Utilizing and Managing Commerce and Services Online :42-59 IGI Global DOI Publisher Url
Other invited event:
Artevelde University, Belgium - International Days 2025, Gent, Belgium, I am honored to be invited to deliver a lecture on Digital Business and lead a workshop during the International Days event at Campus Kantienberg, Ghent, from April 28th to April 30th, 2025. This exciting event will bring together over 800 students from various Bachelor programs, including Business Management, International Business Management, and Organization and Management. It’s a wonderful opportunity to share insights, engage in discussions, and connect with students and fellow international speakers.. 2025
AI in Banking, Wirral, Liverpool, Steven Barber, Director of Bridging Finance Solutions Group, invited me to deliver an AI session at their annual staff retreat in Wirral, providing insights on leveraging AI to support and enhance business operations.. 2025
Visiting Scholar/Lecturer - Digital Business, Phuket Rajabhat University Phuket, 83000, Thailand, Deliver Digital Business Lectures for Postgraduate Programme. 2024
Visiting Scholar on Postgraduate Programme, Panyapiwat Institute of Management, Bangkok Thailand, Offer advice on a postgraduate program in supply chain management.. 2017
Visiting Scholar - Grounded Theory, Mae Fah Luang University, Chaing Mai, Thailand, Conducted 3-day grounded theory workshop for PhD students.. 2016
Award:
Excellence in the Promotion of Sustainability in Research and Knowledge Exchange, LJMU VC Award. 2024
Other Professional Activity:
Advising Bridging Finance Solutions (BFS) Group on integrating AI and blockchain into their operations. The project is ongoing and may progress into a KTP., https://bridgingfinance-solutions.co.uk/. 2024
Visiting Scholar to Phuket Rajabhat University, Thailand. Delivered research forum to academic staff and Data Analytics lecture to MBA students. 2024
Industrial connections:
Bridging Finance Solutions (BFS) Group, Advising Bridging Finance Solutions (BFS) Group on integrating AI and blockchain into their operations., https://bridgingfinance-solutions.co.uk/. 2024
Advanced Info Service (AIS), Thailand, In July 2023, I guided a team of international researchers from China and Australia to Bangkok, Thailand, where we carried out a field study at AIS in Bangkok. Our research focused on exploring how blockchain technology can revolutionize the management of electronic waste, underscoring a dedication to responsible digital practices., https://sustainability.ais.co.th/en/update/news/279/ais-redesigns-the-e-waste-ecosystem-with-blockchain-on-e-waste-for-the-first-time-in-the-southeast-asia-region-tgo-and-six-green-network-partners-have-joined-forces-to-power-a-sustainable-env. 2023
Liverpool Royal Court Theatre, Collaborated on an external research project with Liverpool Royal Court Theatre to assist them in digitally transforming the way they look at their inventory within their costume and props department., https://lcr4.uk/project/lcr4-0-holistic/. 2022
Editorial boards:
European Conference on Information Systems (ECIS), Reviewer, https://ecis2025.eu/. 2024
Asia Pacific Journal of Management (APJM), Reviewer, https://link.springer.com/journal/10490. 2024
Australian Journal of Management, Reviewer, https://journals.sagepub.com/home/aum. 2023
Americas Conference on Information Systems, Reviewer. 2016
European Conference on Information Systems (ECIS), Reviewer. 2015
External PGR Supervision - completed students:
RMIT University, PhD, Production employee competency of small and medium-sized enterprises (SMEs) in developing countries: A case study of the Thai automotive part manufacturing industry. 2024
External collaboration:
https://napangyai.mju.ac.th/staff2.aspx, Maejo University, Chiang Mai Thailand, Prof. Non Pinngern. 2024
https://www.depa.or.th/en/home, Digital Economy Promotion Agency, Thailand, Dr Jankit Chotigo. 2024
Chiang Mai University, Thailand, Pradorn Sureephong. 2024
https://www.researchgate.net/profile/Nimit-Soonsan, Phuket Rajabhat University, Thailand, Dr Nimit Soonsan,. 2023
https://semen.buaa.edu.cn/Faculty/Information_Systems/Du_Wenyu/Profile.htm, School of Economics and Management, Beihang University, China, Associate Professor Du Wenyu. 2023
https://www.rmit.edu.au/contact/staff-contacts/academic-staff/t/teoh-dr-say-yen, RMIT University Melbourne Australia, Dr Say Yen Teoh. 2023
https://www.unsw.edu.au/staff/shan-pan, UNSW Sydney, Australia, Professor Shan Pan. 2023
https://hbp.usm.my/index.php/lecturer-cm/141-ernawati-mustafa-kamal, Universiti Sains Malaysia (USM), Malaysia, Dr Ernawati Mustafa Kamal. 2022
https://csdlkhoahoc.hueuni.edu.vn/index.php/scientist/detail/id/2203, University of Economics-Hue, Vietnam, Dr Thi Ha Uyen Tran. 2021
https://www.rmit.edu.au/contact/staff-contacts/academic-staff/l/lau-associate-professor-charles, RMIT University, Australia, Associate Professor Charles Lau. 2019
Toronto Metropolitan University, Toronto, Canada, Kristy Holzworth. 2018
Conference presentation:
REALIZING CORPORATE DIGITAL RESPONSIBILITY WITH BLOCKCHAIN: A CASE STUDY OF E-WASTE MANAGEMENT, ECIS 2024 People First: Constructing Digital Futures Together, Paphos, Cyprus, Oral presentation. 2024
A Study Of Customer Resolution Management: The Influence Of Effective Complaint-Handling Procedures On Consumer Decisions To Shop Online, 27th ECIS 2019: Information Systems for a Sharing Society, Oral presentation.
B2C E-Commerce Trust in Redress Mechanism (Cross Border Issues), Informing Science InSITE - “Where Parallels Intersect”, Oral presentation.
How complaint handling procedures influence consumer decisions to shop online?, Bled Conference: IS eCosystems, Oral presentation.
Jurisdiction in B 2 C E-Commerce Redress, ICEIS 2004: Software Agents and Internet Computing, Oral presentation.
The influence of merchant reputation on consumer decisions to shop online, Twenty-second Americas Conference on Information Systems, San Diego, 2016 1, Oral presentation.
The Role of Redress in B2C E-Business, Bled Conference: eEnablement:Facilitating an Open, Effective and Representative eSociety, Oral presentation.
The Role of Redress in B2C E-Business: An Exploratory Study of Consumer Perceptions, Bled Conference: eFuture Creating Solutions for the Individual, Organisations and Society, Oral presentation.
The Types of Redress Procedures in Business-To-Consumer (B2C) E-Commerce, Twenty-first Americas Conference on Information Systems, Puerto Rico, 2015 1, Oral presentation.
Membership of professional bodies:
IS educators and researchers, Association for Information Systems (AIS), https://aisnet.org/page/MembershipRates. 2024
Research Grants Awarded:
LJMU Research and Knowledge Exchange Enhancement Fund, A Case Study on the Transition from Traditional Farming to Smart Agriculture in Northern Thailand, Grant value (£): 3660. 2024
RMIT University, College Internal Research Grant, Industry 4.0:Student skill set for employability, Grant value (£): 2500, Duration of research project: 12 months. 2017
RMIT University, Melbourne, Redress Procedures Expected by Consumers, Grant value (£): 2,500, Duration of research project: 12 Months. 2015
RMIT University, Melbourne, Staff PhD Completion Scheme, Grant value (£): 10,000, Duration of research project: 6 Months. 2012
Media Coverage:
LJMU - Corporate Communications (opens in a new tab) 2024
Teaching qualification:
Postgraduate Certificate: Higher Education. 2004