Library policy and governance 

We take pride in the service we provide to you and, in partnership with you, we strive to keep improving.

Our service statements outline what you can expect from Library Services and the strategies behind our service delivery.

Our regulations set out the behaviours that we expect from you.

Our service catalogue defines the services we provide, who can access them and their benefits.

Our service hours and service levels outline what you can expect from us and when.

Our service standards showcase the standards we set ourselves and how we measure up to them.