Useful information for parents, carers and supporters

Liverpool is safe, friendly and affordable. Our home has been voted in the top 5 for best UK student city by students on Student Crowd. 

We are proud of Liverpool’s Purple Flag status, now in its 15th consecutive year, recognising the city’s safe and well-managed nightlife.

Discover more about our home city.

Take a look at the courses we offer and read more about the application process.

If the student you are supporting has any questions about applying, tell them to email our admissions team or call us on 0151 231 5090.

Clearing is a great way to secure a place at university. There may be many different reasons for applying through Clearing.

Check out the UCAS handy Clearing guide for parents and find out more about Clearing at LJMU.

You may be able to borrow money to help pay for university tuition fees and to help with living costs. We have a dedicated support team to help applicants and students with their finances.

Find out more on our Fees and funding webpages.

We’re sure that you are ready to help them settle into their new surroundings, however you don’t need to bring the kitchen sink with you!

See what we recommend bringing.

If the student has booked accommodation via LJMU, they will receive an email from their selected hall with the details about when they can move in.

Discover more about our accommodation.

All our halls will be ready to welcome the students with snacks and welcome events. After this, Freshers week kicks off in style and our Student Union have many events for new and returning students.

Find out more on the JMSU website.

Our students have a right to confidentiality. Whilst you want to ensure that they are OK, we cannot disclose information about the student to you due to GDPR. This includes information about how they are performing on their course of study.

We will listen to your concerns and give advice where we can, but we will not disclose any information to you about a student, unless it is an emergency situation.

If you think the student is in immediate danger or requires emergency assistance, please call 999. 

Student Advice and Wellbeing (SAW) is the department that provides support to our students. They provide professional, responsive and effective support to help our students succeed at LJMU.

SAW aims to empower students to overcome challenges. They aim to build their resilience and develop their skills to help them make the most of their time at LJMU.

Find out more about Student Advice and Wellbeing.

The best thing to do is to encourage the student to contact their personal tutor. Every student is assigned a personal tutor during their induction. Their personal tutors are there to help the student with any course issues that they may have.

Students can book an appointment with their personal tutor.

It is normal for a student to experience homesickness during their study and we’re here to help with this. Our accommodation halls are staffed around the clock, so there’s always someone available for a friendly chat.

Our Student Advice and Wellbeing department also help students to talk through their worries and concerns.

Find out more about Student Advice and Wellbeing.

Our Accommodation team sits within Student Advice and Wellbeing and they’re always available to help with any accommodation issues the student may face.

Discover more about our accommodation.

Our Money Advice team are here to help students with finance issues. There’s plenty of advice on our webpages with contact details about how to get in touch with the Money Advice team.

Find out more about our financial support.

If the student is moving away from home to start or return to study, it is important that they register with a doctor (also known as GP – General Practitioner). They should do this as soon as they can.

Find out more on our Physical health webpage.

There are many employment opportunities within Liverpool city centre, however we always advise starting with our very own employment agency, UniTemps.

Discover more about Unitemps at LJMU.

Our students’ union, JMSU, have many societies and sports teams which the student can join and enjoy. There is a wealth of events throughout the year.

Find out more about JMSU.