Student advice and wellbeing overview for parents, families and supporters
As a parent, guardian or friend, helping a student through university can be both an exciting and challenging experience. LJMU students have access to a wide range of services and this guidance is designed to help you understand the support available and how they can access it.
If you’re worried about a student and need to talk to someone please contact our Wellbeing Team and we will follow our processes to check in with them. Student Confidentiality is important to us. We are unable to share information relating to a student with you, as outlined in our Privacy Notice.
If you need to speak to a specific team their contact details are on their webpages.
Contact us:
- Email: studentwellbeing@ljmu.ac.uk
- Telephone: 0151 231 3664
Our services operate from Monday to Friday (excluding bank holidays), 10am until 4pm.
Please note:
Our teams are not emergency services. If your loved one is in crisis, please seek help.
Our services
- Money Advice: including applying for funding, managing money, financial hardship support and much more.
- Disability Advice Team: including applying for Disabled Students Allowance, support whilst studying and SpLD testing.
- Accommodation and Student Living: first year accommodation, adjustments to rooms for students with disabilities and settling in to university life.
- Wellbeing, Mental Health and Counselling: supporting students to manage their wellbeing and mental health whilst at university.
- Harassment and Sexual Violence support: support for students who have experienced sexual violence, harassment, domestic violence, stalking, spiking and honour-based abuse.
- International Student Support: support and advice on topics including: visa’s, working in the UK and bringing family to the UK.
- Inclusion Support: specialist support for students including those who are care experienced, estranged or who have caring responsibilities.
Drop-in service for students
Monday to Friday, 10am to 4pm
Our services operate a drop-in service from Monday – Friday (excluding bank holidays), 10am until 4pm in the Student Life Building (Copperas Hill) and James Parson’s Building (Byrom Street). Not all teams are available every day, but our teams will make sure you can speak to an appropriate person as soon as possible in both locations.
Book an appointment with an advisor
Students can book an appointment with one of our advisors. We have face-to-face, online and telephone appointments available.
Telephone: 0151 231 3664
Email contact details for our teams are on their individual webpages.
Our services operate from Monday to Friday (excluding bank holidays), 10am until 4pm.