Student advice and wellbeing overview for staff
Staff supporting students
Students are increasingly seeking support from our university staff, often with challenges beyond their academic studies. Our students form trusting relationships with staff across campus through their academic departments, extracurricular activities and halls of residence. If a student reaches out to you for support we want you to feel confident in how to help and where to signpost.
Student Advice and Wellbeing are here for any student who may require additional support to fully participate in their studies. We are a dedicated and committed team who work collaboratively to provide direction, advice and guidance to our whole student community. We are not a replacement for statutory or emergency support services.
If you are concerned about a student, please let us know by using the Student concern form.
We help with:
- Money Advice: including applying for funding, managing money, financial hardship support and much more.
- Disability Advice Team: including applying for Disabled Students Allowance, support whilst studying and SpLD testing.
- Accommodation and Student Living: first year accommodation, adjustments to rooms for students with disabilities and settling in to university life.
- Wellbeing, Mental Health and Counselling: supporting students to manage their wellbeing and mental health whilst at university.
- Harassment and Sexual Violence support: support for students who have experienced sexual violence, harassment, domestic violence, stalking, spiking and honour-based abuse.
- International Student Support: support and advice on topics including: visa’s, working in the UK and bringing family to the UK.
- Inclusion Support: specialist support for students including those who are care experienced, estranged or who have caring responsibilities.
How students can access our services
Drop-in - Student zones
Our services offer limited on the day appointments Monday - Friday (excluding bank holidays), 10am until 4pm in the Student Life Building (Copperas Hill) and James Parson’s Building (Byrom Street). Not all teams are available every day, but our teams will make sure you can speak to an appropriate person as soon as possible in both locations.
Book an appointment
Students can book an appointment with one of our advisors. We have face-to-face, online and telephone appointments available.
Email contact details for our teams are on their individual webpages.
Telephone: 0151 231 3664
Our services operate from Monday to Friday (excluding bank holidays), 10am until 4pm
We know that supporting students can be difficult for staff and sometimes additional support is helpful. The LJMU Staff Hub is where you can access information, advice and guidance on managing your own health and wellbeing.